QnA stands for "Question and Answer"
A QnA is composed of :

  • a question
  • an answer

QnA is an interesting concept if you need to import a vast amount of knowledge in the bot
Usually each question of a QnA is associated with an intent so that the bot can detect the question using machine learning based intent detection.
In Smartly, QnA can be imported from an Excel file or created manually via the graphical interface

You can learn more about how to manage your QnA in Smartly.ai by following the link below.

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