An entity is a bit of information located in a sentence
For instance, in the following sentence, we have the following entities that we may want to extract:

  • an organisation
  • a person's name
  • a location
  • a monetary value

Allowing the bot to extract some entities can be highly valuable to build the conversation context and hence enhance the chances of fulfiling the user's needs.

You can learn more about how to use entities in your bot by following the links below