Do you remember the beginning of the messaging era, when we only had simple messages, just plain text in our SMS conversations. Nothing fancy but it worked for a while 🙂.
With the modernisation of the messaging apps, additional formats where introduced to enhance the user experience: images, videos, audios, documents, locations and more...!
Then chatbots joined the party and new messaging formats have appeared such quick replies, button cards, carousels, drop down menus, plane tickets, receipts, and the list goes on.
All these new messaging formats defines what is now called "Rich messages".
Learn more on how you to create rich messages for your bot in the link below.
Updated 12 months ago