Activity logs

Activity logs is a mecanism designed to allow you to track all the actions done by you and your team on the bot platform.
The events can then be browsed by date, bot or user and even be downloaded.

Where are the activity logs?

All the logged events are available in your account settings.
Just open the My Account > Settings > Activity tab.

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Everything happening in your team is available here in the Activity logs view.

From there, you will see the last seven days of logs generated by all your team while working on all your bots. You can then play with the filters to focus on:

  • a specific period
  • a specific member of your organisation
  • a specific bot

If you prefer a good old csv import, just click on the button and the filtered data will be downloaded to your device.

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What is logged?

Many events are logged, here is a non exhaustive list of the events.

Connexion logs

Event loggedAdditional info
User log inDate
User name
IP address
User log outDate
User name
IP address

Platform logs

Event loggedAdditional info
Create a botDate
User name
Bot name
Clone a botDate
User name
Bot name
Delete a botDate
User name
Bot name
Update bot settingsDate
User name
Bot name
Share a bot with someoneDate
User name
Bot name
Member email
Permissions
Revoke someone from a botDate
User name
Bot name
Member email
Permissions
Edit member permissions on a botDate
User name
Bot name
Member email
Permissions

Builder logs

Event loggedAdditional info
Open a dialog flowDate
User name
Bot name
Language
Update a dialog flowDate
User name
Bot name
Language
Delete a dialog flowDate
User name
Bot name
Language
Add a dialog flow languageDate
User name
Bot name
Language
Remove a dialog flow languageDate
User name
Bot name
Language
Create an intentDate
User name
Intent name
Language
Update an intentDate
User name
Intent name
Language
Remove an intentDate
User name
Intent name
Language
Create an entityDate
User name
Entity name
Language
Update an entityDate
User name
Entity name
Language
Add a Bot Does...Date
User name
Bot name
Object name
Language
Edit a Bot Does...Date
User name
Bot name
Object name
Language
Delete a Bot Does...Date
User name
Bot name
Object name
Language
Add a Bot Shows...Date
User name
Bot name
Object name
Language
Edit a Bot Shows...Date
User name
Bot name
Object name
Language
Delete a Bot Shows...Date
User name
Bot name
Object name
Language
Create an integration ( Webchat / Messenger / Twitter / RCDE / Crisp,... )Date
User name
Bot name
Integration name
Language
Update an integrationDate
User name
Bot name
Integration name
Language
Stop an integrationDate
User name
Bot name
Integration name
Language
Delete an integrationDate
User name
Bot name
Integration name
Language
Launch a trainingDate
User name
Bot name
Language

Conversations

Event loggedAdditional info
Open the Conversations moduleDate
User name
Bot name
Language
Change the conversation status to OKDate
User name
Change the conversation status to Need HelpDate
User name
Mute the bot for a userDate
User name
Unmute the bot for a userDate
User name
Download all conversationsDate
User name
Download one conversationDate
User name
Download user dataDate
User name
Delete user data and conversationDate
User name

Datasets logs

Intents tab

Event loggedAdditional info
Open the Intents tabDate
User name
Bot name
Language
Edit an intentDate
User name
Intent name
Language
Delete an intentDate
User name
Intent name
Language
Import an intentDate
User name
Intent name
Language
Download an intentDate
User name
Intent name
Language
Export all intentsDate
User name
Language
Import intentsDate
User name
Language
Generate test fileDate
User name
Bot name
Language
Launch a trainDate
User name
Bot name
Language

Datasets > Entities

Event loggedAdditional info
Open the Entities tabDate
User name
Bot name
Language
Open an entityDate
User name
Entity name
Language
Edit an entityDate
User name
Entity name
Language
Delete an entityDate
User name
Entity name
Language
Donwload an entityDate
User name
Entity name
Language
Export all entitiesDate
User name
Language
Import entitiesDate
User name
Entity name
Language
Launch a trainDate
User name
Bot name
Language

Datasets > Inbox

Event loggedAdditional info
Open the Inbox tabDate
User name
Bot name
Language
Approve inferenceDate
Message
Intent name
Confidence
Bot name
Language
Archive incoming messageDate
Message
Bot name
Language
Delete incoming messageDate
Message
Bot name
Language
Update intentDate
Intent name
Language
Launch a trainDate
User name
Bot name
Language

Datasets > QnA

Event loggedAdditional info
Open the QnA tabDate
User name
Bot name
Language
Add QnA pairDate
User name
QnA name
Bot name
Language
Edit QnA pairDate
User name
QnA name
Bot name
Language
Delete QnA pairDate
User name
QnA name
Bot name
Language
Delete all QnADate
User name
Bot name
Language
Import QnADate
User name
Bot name
Language
Export QnADate
User name
Bot name
Language
Launch a trainDate
User name
Bot name
Language

Datasets > Answers

Event loggedAdditional info
Open the Answers tabDate
User name
Bot name
Language
Update an answerDate
User name
Bot name
Answer name
Language

Analytics logs

Analytics > Overview

Event loggedAdditional info
Open the Overview tabDate
User name
Bot name
Language

Analytics > Users

Event loggedAdditional info
Open the Users tabDate
User name
Bot name
Language

Analytics > Interactions

Event loggedAdditional info
Open the Interactions tabDate
User name
Bot name
Language

Analytics > Sessions

Event loggedAdditional info
Open the Sessions tabDate
User name
Bot name
Language

Analytics > Understanding

Event loggedAdditional info
Open the Understanding tabDate
User name
Bot name
Language

Analytics > Surveys

Event loggedAdditional info
Open the Surveys tabDate
User name
Bot name
Language

Analytics > Language

Event loggedAdditional info
Open the Language tabDate
User name
Bot name
Language

Surveys

Event loggedAdditional info
Open the Surveys moduleDate
User name
Language
Create a surveyDate
User name
Survey name
Language
Edit a surveyDate
User name
Survey name
Language
Delete a surveyDate
User name
Survey name
Language

My Account

My Account > Profile details

Event loggedAdditional info
Open the Profile details tabDate
User name
Update personal informationDate
User name
Update passwordDate
User name
Generate API tokenDate
User name
Copy API tokenDate
User name

My Account > Subscription

Event loggedAdditional info
Open the Subscription tabDate
User name

My Account > Team members

Event loggedAdditional info
Open the Team Members tabDate
User name
Add a memberDate
User name
Team member email
Edit a memberDate
User name
Team member name
Team member email
Delete a memberDate
User name
Team member name
Team member email

My Account > Activity

Event loggedAdditional info
Open the Activity tabDate
User name
Download activity logsDate
User name