Activity logs

Activity logs is a mecanism designed to allow you to track all the actions done by you and your team on the bot platform.
The events can then be browsed by date, bot or user and even be downloaded.

Where are the activity logs?

All the logged events are available in your account settings.
Just open the My Account > Settings > Activity tab.

Everything happening in your team is available here in the Activity logs view.Everything happening in your team is available here in the Activity logs view.

Everything happening in your team is available here in the Activity logs view.

From there, you will see the last seven days of logs generated by all your team while working on all your bots. You can then play with the filters to focus on:

  • a specific period
  • a specific member of your organisation
  • a specific bot

If you prefer a good old csv import, just click on the button and the filtered data will be downloaded to your device.

What is logged?

Many events are logged, here is a non exhaustive list of the events.

Connexion logs

Event logged

Additional info

User log in

Date
User name
IP address

User log out

Date
User name
IP address

Platform logs

Event logged

Additional info

Create a bot

Date
User name
Bot name

Clone a bot

Date
User name
Bot name

Delete a bot

Date
User name
Bot name

Update bot settings

Date
User name
Bot name

Share a bot with someone

Date
User name
Bot name
Member email
Permissions

Revoke someone from a bot

Date
User name
Bot name
Member email
Permissions

Edit member permissions on a bot

Date
User name
Bot name
Member email
Permissions

Builder logs

Event logged

Additional info

Open a dialog flow

Date
User name
Bot name
Language

Update a dialog flow

Date
User name
Bot name
Language

Delete a dialog flow

Date
User name
Bot name
Language

Add a dialog flow language

Date
User name
Bot name
Language

Remove a dialog flow language

Date
User name
Bot name
Language

Create an intent

Date
User name
Intent name
Language

Update an intent

Date
User name
Intent name
Language

Remove an intent

Date
User name
Intent name
Language

Create an entity

Date
User name
Entity name
Language

Update an entity

Date
User name
Entity name
Language

Add a Bot Does...

Date
User name
Bot name
Object name
Language

Edit a Bot Does...

Date
User name
Bot name
Object name
Language

Delete a Bot Does...

Date
User name
Bot name
Object name
Language

Add a Bot Shows...

Date
User name
Bot name
Object name
Language

Edit a Bot Shows...

Date
User name
Bot name
Object name
Language

Delete a Bot Shows...

Date
User name
Bot name
Object name
Language

Create an integration ( Webchat / Messenger / Twitter / RCDE / Crisp,... )

Date
User name
Bot name
Integration name
Language

Update an integration

Date
User name
Bot name
Integration name
Language

Stop an integration

Date
User name
Bot name
Integration name
Language

Delete an integration

Date
User name
Bot name
Integration name
Language

Launch a training

Date
User name
Bot name
Language

Conversations

Event logged

Additional info

Open the Conversations module

Date
User name
Bot name
Language

Change the conversation status to OK

Date
User name

Change the conversation status to Need Help

Date
User name

Mute the bot for a user

Date
User name

Unmute the bot for a user

Date
User name

Download all conversations

Date
User name

Download one conversation

Date
User name

Download user data

Date
User name

Delete user data and conversation

Date
User name

Datasets logs

Intents tab

Event logged

Additional info

Open the Intents tab

Date
User name
Bot name
Language

Edit an intent

Date
User name
Intent name
Language

Delete an intent

Date
User name
Intent name
Language

Import an intent

Date
User name
Intent name
Language

Download an intent

Date
User name
Intent name
Language

Export all intents

Date
User name
Language

Import intents

Date
User name
Language

Generate test file

Date
User name
Bot name
Language

Launch a train

Date
User name
Bot name
Language

Datasets > Entities

Event logged

Additional info

Open the Entities tab

Date
User name
Bot name
Language

Open an entity

Date
User name
Entity name
Language

Edit an entity

Date
User name
Entity name
Language

Delete an entity

Date
User name
Entity name
Language

Donwload an entity

Date
User name
Entity name
Language

Export all entities

Date
User name
Language

Import entities

Date
User name
Entity name
Language

Launch a train

Date
User name
Bot name
Language

Datasets > Inbox

Event logged

Additional info

Open the Inbox tab

Date
User name
Bot name
Language

Approve inference

Date
Message
Intent name
Confidence
Bot name
Language

Archive incoming message

Date
Message
Bot name
Language

Delete incoming message

Date
Message
Bot name
Language

Update intent

Date
Intent name
Language

Launch a train

Date
User name
Bot name
Language

Datasets > QnA

Event logged

Additional info

Open the QnA tab

Date
User name
Bot name
Language

Add QnA pair

Date
User name
QnA name
Bot name
Language

Edit QnA pair

Date
User name
QnA name
Bot name
Language

Delete QnA pair

Date
User name
QnA name
Bot name
Language

Delete all QnA

Date
User name
Bot name
Language

Import QnA

Date
User name
Bot name
Language

Export QnA

Date
User name
Bot name
Language

Launch a train

Date
User name
Bot name
Language

Datasets > Answers

Event logged

Additional info

Open the Answers tab

Date
User name
Bot name
Language

Update an answer

Date
User name
Bot name
Answer name
Language

Analytics logs

Analytics > Overview

Event logged

Additional info

Open the Overview tab

Date
User name
Bot name
Language

Analytics > Users

Event logged

Additional info

Open the Users tab

Date
User name
Bot name
Language

Analytics > Interactions

Event logged

Additional info

Open the Interactions tab

Date
User name
Bot name
Language

Analytics > Sessions

Event logged

Additional info

Open the Sessions tab

Date
User name
Bot name
Language

Analytics > Understanding

Event logged

Additional info

Open the Understanding tab

Date
User name
Bot name
Language

Analytics > Surveys

Event logged

Additional info

Open the Surveys tab

Date
User name
Bot name
Language

Analytics > Language

Event logged

Additional info

Open the Language tab

Date
User name
Bot name
Language

Surveys

Event logged

Additional info

Open the Surveys module

Date
User name
Language

Create a survey

Date
User name
Survey name
Language

Edit a survey

Date
User name
Survey name
Language

Delete a survey

Date
User name
Survey name
Language

My Account

My Account > Profile details

Event logged

Additional info

Open the Profile details tab

Date
User name

Update personal information

Date
User name

Update password

Date
User name

Generate API token

Date
User name

Copy API token

Date
User name

My Account > Subscription

Event logged

Additional info

Open the Subscription tab

Date
User name

My Account > Team members

Event logged

Additional info

Open the Team Members tab

Date
User name

Add a member

Date
User name
Team member email

Edit a member

Date
User name
Team member name
Team member email

Delete a member

Date
User name
Team member name
Team member email

My Account > Activity

Event logged

Additional info

Open the Activity tab

Date
User name

Download activity logs

Date
User name