Builder > Dialog Flows
Behind every bot created on Smartly.AI is a dialog flow.
A dialog flow is a sequence of states that will be followed by the bot while engaging with your users.
The builder allows you to create advanced dialog flows using a graphical user interface.
Here is the main objects available for you to build your bots:
We will go through each of these object in the following section.
1. Welcome State
This module “Welcome state” is used to begin a conversation.
It’s represented by a robot icon
In this module you can input what the bot should say when your app/chatbot is launched.
2. User says...
The User says object represents what the user can/may say in a certain context.
It’s represented by a user icon in a purple node.
The user says is composed of Intents which can be created in two ways:
i) Browsing intents library consisting of created intents by other users
ii) Creating your own intents
i. Browse Intents Library
Here you will see list of Intents created by you previously.
All you have to do is click the Add this button
ii. Creating your own intents
Start by defining an Intent Name and then add samples for your intents with the Add Item.. input field. If some part of your sample can be a variable concept (time, number, product name, ...), you will want to use what we call an Entities.
3. Bot says...
The app answers contains what the bot should say in a certain context. The bot output is represented by a robot icon in a blue node.
In the app answers, you can add what you expect the chatbot/voicebot should say after the User Says is executed. You can define several response here
3a. Re-prompts message
Re-prompts message are contextual “error messages”. The goal here is to be more specific and helpful than the sadly common “Sorry I didn’t get that”.
4. Bot shows...
Bot shows allows you to push rich messages with images, videos, pauses and buttons.
They are pretty convenient because they allow you to edit your content easily.
The bot shows should always be connected to a Bot says object.
Drag the Bot shows object to the builder and double click on it.
When you double click, you will see a modal pop up just like the one below and
you can start adding a rich message response by clicking on any of the six buttons.
Lets click on the carousel card for demonstration purpose.
When clicked, a screen similar to the one below will pop up
This is how it will shows on our WebChat:
This is how it will shows on Messenger:
Good to know
Jpg, png and animated gifs are supported
We advise not to have more than 5 carousel for readability sake.
Image size is limited to 6 Mb.
- Buttons card
This module allows you to add a text card with buttons.
The buttons can be a URL, Phone Number and Text
Adding a button to your card
- Quick Replies
Quick replies helps to present a set of up to 11 buttons in-conversation that contain a title.
Good to know
You need to add a text before adding quick replies.
Adding a quick reply
When you click the "Add quick reply", It will display a screen similar to the one below,
where you can add the button title and the button text to be display when clicked.
You can also add Emoji
For more details on the rich messages, you can also check the Rich Messages section.
Updated over 1 year ago