In this section, let's see what is a bot and what are the differents types of bots 🙂
Also known as virtual assistant or conversational agents, a bot is a program designed to answer specific questions via text messaging or voice conversations.
Bots are very convenient because they are always reachable and intuitive as it uses the most popular comminication tool humans have found : Conversations.
Although they are not exclusive, we can divide bots in 3 categories
A chatbot is a specific type of bot that is available via text messaging.
Chatbots can be found in Websites, Facebook Messenger, Whatsapp, Instagram, Telegram, Twitch, Slack, MS Teams, RCS, SMS, and more!
A voicebot is a bot available on voice first devices such as Amazon Echo or Google Home
Some popular voicebots: Alexa, Google Assistant, Siri
Note that some voicebots such as Google Assistant can also be texted making them fall between chatbots and voicebots
A callbot is a bot available through voice calls
Updated 10 months ago