Multilanguage

Multilingual Feature

Enabling multilingualism in Smartly.ai bots is straightforward and effective.

For Assistants:
Simply add in the system prompt of the bot that you want this multilingual behavior, and it will handle it accordingly.

For Classic Bots (Flows / FAQs):

1. Go to the bot's settings.

2. In the dialogue management section:

   • Enable translation for input.

   • Enable translation for output.

     
     

     

3. Choose an AI deployment for these tasks. Generally, a small model like GPT-4o Mini is sufficient.

   

And that's it! (screenshot)

Note:

• Translations work for all types of messages, both simple and rich messages.
• The translations of rich messages are cached to avoid unwanted LLM costs.
• It is possible to review and correct translations from the Datasets > Answers module.
• However, if the original message changes, a new translation will be generated to match.

Coming Soon:
It will be possible to translate all responses with a single click.