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Team Management

The team members view of the settings allows you to manage your team.

  • As a team Member, you can visualize the collaborators working with you within the organisation
  • As an Account Admin, you can add, remove, or edit the role and permissions of a specific team member

Here is some additional information on the organization roles:

Role nameAccount adminTeam member
Can see all the membersyesyes
Can edit the role of a memberyesno
Can remove a memberyesno
Can add a new memberyesno
Can define new Account adminsyesno

Why should add team members to my organization?

By default are tied to a limited 15 days trial plan.
As a customer, you can attach team members to your Plan so that they can:

  • Leave the trial plan and extend their subscription to yours (usually 12 months)
  • Make use of all specific features and ressources attached to your Plan
  • Benefit of the Premium Support

How can I add a new team member ?

Step 1: Account creation
First invite the collaborator to create an account using one of the following links depending on the instance you are using:

Product nameURL
Smartly.AI (Blue edition)Link
Virtual Agent (Orange edition)Link


Make sure the account creation is properly done

The new user should complete the form and click on the confirmation email to activate his account. Once he is able to connect to the platform, you can proceed to step 2.

Step 2: Add the user to the organisation

Then, one of the Account Admins should go to the Team Members menu and click on Add a Member.


Then, add the email of the user and pick the global role within the organisation.


Congratulation ๐Ÿ™‚
your team member is now added to your organization!


Whatโ€™s Next

Now that you have added collaborators, discover how you can share bots with them