In some cases, it can be useful to share conversation:
- as a context to a support ticket created by the bot
- as a context to a salesforce lead created by the bot
With every conversation occuring between a user, a chatbot (and sometimes an agent) an URL is generated. This URL gives anyone access to the related conversation.
To give you an idea of the design of this page, here is an URL you can try: Shared Conversation
And a screenshot
There is two ways to get the URL
Getting the sharable URL from the Conversations Module
From the conversation module:
- select a conversation on the user panel
- click on
Share with URL
- click on the
Copy URLand share it!
Getting the sharable URL from the API
From the Node.js of the bot, you can get the conversation url using the following code
// Use this code within your bot flow to get the conversation url var conversation_url = conversation.short_term_memory.conversation_url;
A note on the security of this feature
Sharable URL are encrypted with a strong 256 AES algorithm.
In a near future, there will an option to allow or disallow URL sharing on your bot.
Updated about 3 years ago