Analytics > Categories

Gain valuable insights into the topics your users are discussing with the conversation categorization feature.

To activate this report, simply follow the steps outlined here.

Once the feature is enabled, this report will start displaying actionable data, including:

• The distribution of conversations across categories and subcategories.
• Keyword tags and trends associated with each category and subcategory.

Explore the screenshots below for a closer look at this feature and its powerful capabilities.