2.16.0

Expected release dates

Major changes

New: {Builder} Define specific messages for each platform using the GUI, no code required
New: {API} New channels available via the platform field
- Messenger
- RCS
- Skype
- SMS
- Slack
- Telegram
- Twitter
- Viber
- Webchat
- Whatsapp
- WeOrange
- API
New: {Platform} Ability to filter and analyze all the conversations coming from the new channels
New: {Simulator} New settings for the simulator allowing you to define which platform / input_type you want for your simulation
New: {QnA} Add surveys to your Q&A using the GUI or CSV imports, no code required
New: {Builder} Available rich messages now depends on the channel you are writing for
Example: Carousels will be available for Messenger but not for Whatsapp
Improved: {Builder} Ability to define Twitter messages without coding

Minor changes

Improved: {Devops} Additional NLU logs
Improved: {Messenger} In button cards, you can decide wether you want the links to be opened in a new tab or in an embedded view of the Messenger app. In the latter, you will have to whitelist the urls first.
Improved: {Surveys} In Conversation Surveys, you can decide whether a question is mandatory or not, and set specific message to ask for the missing answers.
Improved: {Webchat} Ability to hide the input field at any time of the conversation
Improved: {Webchat} Ability to customize the placeholder text at any time of the conversation
Improved: {Analytics} the Messages tab has been renamed as the Interactions tab
Improved: {Platform} Bots are now sorted by creation date so you can find your active bots quicker.
Fixed: {Login} An issue where an inactive account was shown a message related to licence expiration while the only thing needed was to click on the confirmation link sent by email
Fixed: {Entities} An issue with . causing problem during the CSV import

2.16.1

Expected release dates

Major change

New: {Ring Central} Ability to pick the "Live chat" or the "Asynchronous" escalation mode
Improved: {Ring Central} Better Rich messages support
New: {Builder} Ability to set specific user_data values from the Simulator
Improved: {Webchat} While having multiple message in a bot answer, only show the bot's avatar in the last message

Minor changes

New: {Conversations} Added First Name and Last Name in the export file for all new logs
Improved: {Surveys} Survey settings are now regrouped in accordions

Expected release dates

Minor changes

Expected release dates

Major changes

New: {Rich Messages} Ability to add custom delays between messages
Learn more about this new feature here

Minor changes

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