December 2020

2.16.4

Expected release dates

• Smartly.AI : 11/12/2020
• Virtual Agent : 16/12/2020

Major changes

• New: Ability to have full duplicates of chatbots, with intents and entities duplicated too

• Improved {Webchat}: Ability to jump from one bot ot to another, more on this here

Minor changes

• Fixed: An issue with the global reprompt
• Fixed {NLU}: Better management of some special characters (*,+,...)
• Improved {Webchat}: Automatic addition of target="_blank" in urls

2.16.5

Expected release dates

• Smartly.AI : 15/12/2020

Major changes

• Improved: {Facebook Messenger} We are deploying a patch to reduce the impact of the recent er API updates] (https: (https://developers.facebook.com/docs/messenger-platform/europe-updates) announcements for Europe

• only] We won' We won't send the typing animation
• only] We will We will handle the new messenger errors on unsupported content

2.16.6

Expected release dates

• Smartly.AI : 18/12/2020

Major changes

• New: Ability to manage the Bot shows messages from the Datasets module

• Improved: {Facebook Messenger} In continuation of the first patch regarding the latest updates] (https://deve (https://developers.facebook.com/docs/messenger-platform/europe-updates)

• We won't ask We won't ask the Messenger API for the first_name, last_name or the picture. These informations won't be available anymore in the Conversations module, as well as in the user_data field
• We wont creat We wont create a persistent menu
• Videos will Videos will be sent as plain text links
• If sending b If sending buttons cards or carrousels fails, we will convert the bot messages with a combination of text and quick replies. See the sample below for a better understanding of the automatic conversion.

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Message for Virtual Agent users

The changes described above are only true for the native Smartly.AI Messenger integration.
If you are using OBC / BotHub please check this changelog instead.

Minor changes

• Fixed: Duplication issue for empty bots