June 2020

2.13.19 - 16th June 2020

Major changes

• Improved: {Webchat} Ability to change all the webchat font family. More here.
• Added: {Webchat} Drop down menu. More here.

Minor changes

• Added: {Webchat} An issue with conflicting jquery calls on certain websites
• Improved: {Webchat} Don't show the welcome message if the webchat has been called using webchat controls with specific messages
• Improved: {Webchat} More readable typing animation
• Improved: {Conversations Module}: More excel friendly format for dates (JJ/MM/AAAA hh:mm) in the export file
• Fixed: {Node.js} An issue were translations where shown in the Node.js blocks.
• Fixed: {Training service} An issue with training service once the maximum number of trains has been reached

2.13.18 - 9th June 2020

Major changes

• Added: {Analytics} Languages analytics. This new reports allows you to compare bot KPIs for multilingal bots. More on this here.

2.13.17 - 2nd June 2020

Minor changes

• Added: {Webchat} Added a Welcome page with legal mentions before starting the conversation
• Added: [API]: preferred_language returned by the /dialog endpoint
• Improved: {Ring Central Digital Engage} Better rich messages support.
• Improved: {Ring Central Digital Engage} Check CRC timesheet and agent availability before accepting handover request.