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November 2020

about 4 years ago by Hicham TAHIRI

2.16.0

Expected release dates

  • Smartly.AI : 03/11/2020
  • Virtual Agent : 18/11/2020

Major changes

  • New: {Builder} Define specific messages for each platform using the GUI, no code required
  • New: {API} New channels available via the platform field
    • Messenger
    • RCS
    • Skype
    • SMS
    • Slack
    • Telegram
    • Twitter
    • Viber
    • Webchat
    • Whatsapp
    • WeOrange
    • API
  • New: {Platform} Ability to filter and analyze all the conversations coming from the new channels
  • New: {Simulator} New settings for the simulator allowing you to define which platform / input_type you want for your simulation
  • New: {QnA} Add surveys to your Q&A using the GUI or CSV imports, no code required
  • New: {Builder} Available rich messages now depends on the channel you are writing for
    Example: Carousels will be available for Messenger but not for Whatsapp
  • Improved: {Builder} Ability to define Twitter messages without coding
1146

You can now define the context of your simulation

Minor changes

  • Improved: {Devops} Additional NLU logs
  • Improved: {Messenger} In button cards, you can decide wether you want the links to be opened in a new tab or in an embedded view of the Messenger app. In the latter, you will have to whitelist the urls first.
  • Improved: {Surveys} In Conversation Surveys, you can decide whether a question is mandatory or not, and set specific message to ask for the missing answers.
  • Improved: {Webchat} Ability to hide the input field at any time of the conversation
  • Improved: {Webchat} Ability to customize the placeholder text at any time of the conversation
  • Improved: {Analytics} the Messages tab has been renamed as the Interactions tab
  • Improved: {Platform} Bots are now sorted by creation date so you can find your active bots quicker.
  • Fixed: {Login} An issue where an inactive account was shown a message related to licence expiration while the only thing needed was to click on the confirmation link sent by email
  • Fixed: {Entities} An issue with . causing problem during the CSV import

2.16.1

Expected release dates

  • Smartly.AI : 12/11/2020
  • Virtual Agent : 18/11/2020

Major change

  • New: {Ring Central} Ability to pick the "Live chat" or the "Asynchronous" escalation mode
  • Improved: {Ring Central} Better Rich messages support
  • New: {Builder} Ability to set specific user_data values from the Simulator
  • Improved: {Webchat} While having multiple message in a bot answer, only show the bot's avatar in the last message

Minor changes

  • New: {Conversations} Added First Name and Last Name in the export file for all new logs
  • Improved: {Surveys} Survey settings are now regrouped in accordions

2.16.2

Expected release dates

  • Smartly.AI : 17/11/2020

Minor changes

  • New: {Google Assistant} Ignore healthcheck messages in the Analytics module

2.16.3

Expected release dates

  • Smartly.AI : 26/11/2020
  • Virtual Agent : 02/12/2020

Major changes

  • New: {Rich Messages} Ability to add custom delays between messages
    Learn more about this new feature here
1704

Minor changes

  • Improved: {Import} Better intents import, especially when entities are involved

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