July 2022

v2.20.1

  • Smartly.AI : 11th July
  • Virtual Agent : 18th July

API
New: /analytics endpoint allowing you to get all the analyitics programmatically
New: /handover/start endpoint allowing you to increment the handover analytics and mute the bot
New: /handover/end endpoint allowing you to unmute a bot
New: /handover/push endpoint allowing you to push a message to a user via webchat and FB Messenger (more channels coming soon)

Analytics
New: Escalations analytics showing you how many chat sessions needed a human intervention. More on this here.

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This new data is also available on analytics exports file and via the new /analytics API

Integrations
New: [Webhook] A webhook system allowing you to subscribe multiples events and get notified when those events occurs. More on this here

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Improved: [RingCentral Engage Digital] Support of the custom pauses object

Platform
Improved: Searchable dropdown menu for chatbots a the top right of the screen

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Builder
Improved: In phone button cards, the country code is now optional, allowing you to define special numbers to be called on button click

Webchat
Improved: we added the title attribute to the iframe for accesibility sake

NLU
Improved: Better lemmatization in SNP 1.06