September 2022
2.21.0
- Smartly.AI :
6th September - Virtual Agent :
8th September
New: Native whatsapp integration 🎉
The following features are natively supported:
- texts,
- buttons,
- quick replies,
- images,
- videos,
- custom pauses,
- audios,
- documents
- locations,
- escalation to a human agent
More details here
Platform
New: Ability to send documents, audios and locations as part of your bot answers.
This can be done easily from the "Bot Shows" object.
You can now easily send documents, audio recordings and locations to your users
Here is how they will look like in the simulator
Files, audio and location in the bot simulator
In the webchat
Files, audio and location in the webchat
In Whatsapp
Files, audio and location in the WhatsApp
Builder
Improved: Show upload progress status for images, audio and documents
Devops
Improved: Better caching system to reduce page loading time
Webchat
New: Ability to customize the support agent avatar
You can now personalize the agent avatar
API
Improved: To preserve the bandwith, some output fields have been removed from the /dialog endpoint of the Virtual Agent instance. Those fields are:
shared_memoryshort_term_memorylong_term_memory.
NLU
Improved: Several performance improvements on SNP 1.06 RC8