September 2022
2.21.0
- Smartly.AI :
6th September
- Virtual Agent :
8th September
New: Native whatsapp integration 🎉
The following features are natively supported:
- texts,
- buttons,
- quick replies,
- images,
- videos,
- custom pauses,
- audios,
- documents
- locations,
- escalation to a human agent
More details here
Platform
New: Ability to send documents, audios and locations as part of your bot answers.
This can be done easily from the "Bot Shows" object.
![new cards in bot shows.png 6409](https://files.readme.io/629c168-new_cards_in_bot_shows.png)
You can now easily send documents, audio recordings and locations to your users
Here is how they will look like in the simulator
![new features in the builder.png 2763](https://files.readme.io/06577d5-new_features_in_the_builder.png)
Files, audio and location in the bot simulator
In the webchat
![new features in the webchat.png 4984](https://files.readme.io/636fccc-new_features_in_the_webchat.png)
Files, audio and location in the webchat
In Whatsapp
![new features in whatsapp.png 3862](https://files.readme.io/aac45d8-new_features_in_whatsapp.png)
Files, audio and location in the WhatsApp
Builder
Improved: Show upload progress status for images, audio and documents
Devops
Improved: Better caching system to reduce page loading time
Webchat
New: Ability to customize the support agent avatar
![customer agent avatar.png 5105](https://files.readme.io/e93248b-customer_agent_avatar.png)
You can now personalize the agent avatar
API
Improved: To preserve the bandwith, some output fields have been removed from the /dialog
endpoint of the Virtual Agent
instance. Those fields are:
shared_memory
short_term_memory
long_term_memory
.
NLU
Improved: Several performance improvements on SNP 1.06 RC8