September 2022

2.21.0

  • Smartly.AI : 6th September
  • Virtual Agent : 8th September

Whatsapp

750

New: Native whatsapp integration πŸŽ‰
The following features are natively supported:

  • texts,
  • buttons,
  • quick replies,
  • images,
  • videos,
  • custom pauses,
  • audios,
  • documents
  • locations,
  • escalation to a human agent
    More details here

Platform
New: Ability to send documents, audios and locations as part of your bot answers.
This can be done easily from the "Bot Shows" object.

6409

You can now easily send documents, audio recordings and locations to your users

Here is how they will look like in the simulator

2763

Files, audio and location in the bot simulator

In the webchat

4984

Files, audio and location in the webchat

In Whatsapp

3862

Files, audio and location in the WhatsApp

Builder
Improved: Show upload progress status for images, audio and documents

Devops
Improved: Better caching system to reduce page loading time

Webchat
New: Ability to customize the support agent avatar

5105

You can now personalize the agent avatar

API
Improved: To preserve the bandwith, some output fields have been removed from the /dialog endpoint of the Virtual Agent instance. Those fields are:

  • shared_memory
  • short_term_memory
  • long_term_memory.

NLU
Improved: Several performance improvements on SNP 1.06 RC8