October 2021


  • Smartly.AI : 22th
  • Virtual Agent : 22th


  • New: Ability to select the main language of a bot
  • Improved: Each filter has a label for better readability
  • Improved: Ability to filter the activity logs by action type

My Bots module

  • Added: [Actions] Activate/deactivate a bot
    Bot activation/deactivation is reserved to admin role only
    Bot activation/deactivation is logged in the activity logs
    Note: Inactive bots will not respond anymore starting 31th December 2021
  • Added: [Actions] Train a bot
  • Added: [Filter by]
    -- Bot name
    -- Masterbot
    -- NLU model
    -- Training status
    -- Activity status
  • Added: [Sort by]
    -- Bot name
    -- Creation date
    -- Update date
  • Added: Show the Update date
  • Improved: Faster bot search
  • Improved: Remember the sort preference
New filters + Train buttonNew filters + Train button

New filters + Train button

Conversations module
Fixed: An issue with the date filter

Inbox module
Fixed: In the case of a jump, the incoming messages are listed in both the initial and the destination bot
Improved: Simplified color code:

  • Green: This message is already in the dataset and was properly understood
    => All good, nothing to do on your side
  • Orange: This message is not in the dataset but was understood anyway
    => To improve your bot performance, you can add this message to your intent
  • Red: This message is not in the dataset and was not understood
    => An action is required to avoid the reproduction of this issue, you should either add this message to an existing intent or create a new intent to adress a new type of questions. Alternatively, you can also check if the probability threshold isn't too high in the bots settings.
    Do not hesitate to check our documentation on the inbox and intents best practices.

2.18.7 (coming soon)


  • Improved: [SNP 1.05]: Ability to activate / deactivate data augmentation
  • Improved: [SNP 1.05]: Ability to define the data augmentation factor from 1 to 10
    Note: a change on these parameters will require a new training on the model
  • Improved: [SNP 1.05]: Improved linguistic ressources for arabic languages
    More on the available pipelines here.


  • Improved: Do not open a websocket until the user start the discussion with the bot
  • Improved: Do not use the Local Storage of the browser until the user start the discussion with the bot


  • New: Ability to anonymize some information in the bot responses using the following syntax:
    " Your bank account is < private > 1000 </ private >€ "
    will be logged as:
    " Your bank account is [private] € "