June 2021


  • Smartly.AI : 17th June
  • Virtual Agent : 15th June

Improved: Snips NLU - Now available in all languages. Full list available here.
Fixed: Snips NLU - An issue with false positive results returned when the bot was not understanding the user request

Fixed: An issue with an API request that slowing down the platform. Browsing between the different modules of the solution should be smoother now.

Fixed: An issue while saving the graph leading to dissapearing arrows.

Improved: internalization of the following webchat ressources.
The domains below can be removed from the whitelisting as they are not required by the webchat widget anymore.

  • ajax.googleapis.com
  • cdnjs.cloudflare.com
  • fonts.googleapis.com

Dialog Beta feature
New: Disambiguation feature. More on this here.


A sentence that was not understood before is now accepted thanks to disambiguation


  • Smartly.AI : 17th June
  • Virtual Agent : to be announced

Improved: Better version of the disambiguation. as shown on the diagram below.
The interesting part of this update is that it reduce false positive occurences by looking at how close the confidence rate is for the top N intents.


And here is the result: somthing that was previously accepted with the best intent will be refined with a deambiguisation question.


A sentence that was mistakenly interpreted before is now better handled thanks to the improved disambiguation!

Fixed: An issue on "New users" calculation formula.


  • Smartly.AI : 28th June
  • Virtual Agent : to be announced

Improved: All the bots have been migrated to the Snips NLU + exact match pipeline
( Not applicable yet for Virtual Agent users, a specific communication will be done for this )

Languages Support
Improved: The following system entities have been added for all languages with Standard support

  • email
  • url
  • number
  • amount of money
  • time

Fixed: An issue where the autocomplete was activated on the password field after the first screen unlock.

Improved: Pop up z-index enhanced it is always above everything else