This Q&A component will make it easy for you to integrate multiple Questions & Answers at scale.
You can see the Q&A component as the knowledge base of your bots where you can store all your generic answers.
It's an addition to the dialog flow (Builder) where you can design more complex and personalized interactions.
Go to the datasets module, the click on Q&A.
Then get the template file by clicking on the blue button at the center.
A file download will start.
Open the file and update the content with the Q&A you want to push on your bot.
Hit save as and rename the file.
Keep the file format
In order for you Q&A to stay compliant with the requirements of the platform, don't create a file from scratch, use the template and change its content.
Only CSV UTF8 + BOM
; separated are accepted.
Upload your new file by clicking Import Q&A and selecting it.
Your Q&A should appear.
All the intents have been automatically created :)
Train button to launch the training of your bot with those new intents.
Updating your Q&A
If you already have a Q&A, a popup will ask you for confirmation before overwriting your current Q&A with the one on your file.
Update is not incremental so be sure to have all your content in your Q&A file before importing it.
You can now ask questions from your Q&A from the Simulator and from all you bot channels!
- If an intent is used in both the dialog flow and the Q&A, the dialog flow will have the priority.
- We recommand to put the "Chit Chat" layer in the Masterbot F&Q
- Don't copy paste your website Q&A in your bot: adapt the content to the conversational channel by having real world question and concise answers.