The dialog engine is the algorithm that powers the conversation.
He has to manage many things such as:
- the user context
- the dialog context
- the short term / long term memories
- the decision trees
- the q&a files
- the escalation status
- the language preferences
- and so on
In this section, we will give you an overview of how the dialog engine works so you can better understand the inners mechanics and better tune it for use case.
Updated 12 months ago