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Getting Started

  • Overview
  • Create
  • Share
  • Test
  • Deploy

Key concepts

  • Bots
  • Intents
  • Entities
  • Q&A
  • Rich Messages
  • Connectors
  • Handover

Algorithms

  • Overview
  • NLU
    • Pipeline selection
    • Available pipelines
    • Intent detection
    • Entity extraction
    • Lemmatisation
    • Data augmentation
    • Stopwords filtering
    • Language support
  • Dialog
    • Orchestrators & Microbots
    • Multilanguage
    • Disambiguation
    • Jump to bot
    • Autocompletion
    • NLU bypass

Modules

  • Bots list
  • Builder
    • Builder > Dialog Flows
    • Builder > Custom code
    • Builder > Rich messages
  • Conversations
    • Shared conversations
    • Audio files
  • Analytics
    • Analytics > Overview
    • Analytics > Users
    • Analytics > Interactions
    • Analytics > Sessions
    • Analytics > Escalation
    • Analytics > Understanding
    • Analytics > Surveys
    • Analytics > Languages
  • Datasets
    • Datasets > Intents
    • Datasets > Entities
    • Datasets > Inbox
    • Datasets > Q&A
  • Surveys
    • Conversation Surveys
    • Answer Surveys

Integrations

  • Overview
  • Webchat
    • User data
    • Webchat SDK
    • Jumping from one bot to another
  • Messenger
    • Advanced features
  • WhatsApp
  • Twitter
    • Advanced features
  • Crisp
  • RingCentral Engage Digital
  • Webhooks
  • Mobile Apps
    • Mobile App - Native
    • Mobile App - Web

Best Practices

  • Designing Intents
  • Designing Entities

Security

  • Overview
  • Hosting
  • Activity logs
  • Automatic screen lock
  • Password policy
  • Brute force prevention
  • IP Filtering
  • Team Management
  • Privacy, GDPR
    • Data Retrieval
    • Data Deletion
    • User Consent
  • Data anonymization

Resources

  • API reference
  • Changelogs
  • Glossary
  • SDK
  • Tools
    • Dialog tester
    • NLU tester
    • Utterances generator

Useful links

  • Status Pages
  • Public Roadmap
  • Blog
  • Youtube Channel
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Dialog

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In this section, we will detail every aspect of the dialog management algorithms of the solution

Updated 10 months ago


What’s Next
  • Masterbots & Microbotsarrow-right
  • Multilanguagearrow-right
  • Disambiguationarrow-right
  • Jump to botarrow-right
  • By-passing the NLUarrow-right