September 2021

2.18.5

  • Smartly.AI : 9th
  • Virtual Agent : 15th

Bots page
New: List view for bots with additional information

  • NLU model
  • Training status
  • Language
  • Creation date

Improved: Sort the masterbots alphabetically in the masterbot filter
Improved: Remember the last masterbot filter so that we don't have to always change it

List View for botsList View for bots

List View for bots

Builder
Improved: Ability to move quick replies and button cards to the left / right by drag and drop in rich messages
Improved: Dialog flows are loading faster
Improved: Ability to use a shared intent or entity in other bots than the one where it was shared initially => More flexibility while collaborating on the platform
Fixed: Additional controls on intent data syntax. In particular intents with text such as @nickname: hello where @nickname was interpreted as an entity.
Improved: As the confidence threshold is now configured globally for the bot, this setting has been removed from the intents panel.

Conversation
Improved: Add Simulator as a channel filter for conversations.
Improved: The module will show the whole conversation, even if there is bot jump between multiple bots

Datasets
Improved: As the confidence threshold is now configured globally for the bot, this setting has been removed from the intents panel.

Analytics
Improved: In the case of bots with multiple jumps, the analytics of the first bot will consolidate the analytics of the other bots where the jumps occured during the conversations
Fixed: Case sensitiveness removed in the platform field to fix some inaccurate Whatsapp analytics for Bothub.
Changed: Analytics reports are limited to 32 days
Improved: Analytics reports for a single day are now available too

Dialog
Fixed: For disambiguation algorithm, in the case of close intents, the settings "Max number of suggestions" should be respected.

NLU
Improved: New model SNP 1.05
This model, still in beta, includes:

  • a data augmentation feature for all languages. More on this here.
  • a better classification algorithm for all languages
  • a new lemmatization dictionary for French
Illustration of the data augmentationIllustration of the data augmentation

Illustration of the data augmentation

Integrations
Improved: [Ring Central] Update the Ring Central categories each time the integration is opened
Improved: [Ring Central] Default webhook is now set to no source.

OPS
Migration of all media content from AWS S3 to our internal media servers.