October 2022

2.22.0

• Smartly.AI : 28th September
• Virtual Agent : 17th October

Platform

• New: New role available for collaborators: the Observer, he has only access to the Builder, in a read only mode

• Improved: Updated bot settings. We grouped them by category for a cleaner look.

• New: Free trial is now available to the public via our website. No credit card required!

Dialog management

• New: Ability to define a session duration
  This allows the bot to automatically restart the conversation if the user comes back after a long time
  This also allows to avoid anormally long sessions on persistent channels in your activity reports

WhatsApp

• Improved: If the user is new, whatever his message with the WhatsApp bot, he will first receive the welcome message
• Improved: As WhatsApp is limiting the number of quick replies to 10, we will not send additional items to guarantee the message delivery
• Improved: As WhatsApp is limiting the number of characters in a quick reply to 16, we will not send additional characters to guarantee the message delivery
• Improved: As url and phone buttons are not supported by WhatsApp, we will convert them to text messages to guarantee the message delivery
• Improved: As drop down menus are not supported by WhatsApp, we will convert them to quick replies (up to 10 items) to guarantee the message delivery
• Improved: For debug purposes, if WhatsApp is firing an error, it will shown as a text message in WhatsApp
• Improved: Better management of file attachments

Messenger

• Improved: Better management of file attachments

Webhooks

• New : conversation_url field to the data returned by the escalation_request event on the webhook

NLU ( SNP 1.06 pipeline )

• Improved: Enhance results repeatability on successive trainings by fixing a seed for random tasks
• Improved: Better entity management while preparing the dataset for the training task