October 2022
about 3 years ago by Hicham TAHIRI
2.22.0
- Smartly.AI :
28th September - Virtual Agent :
17th October
Platform
- New: New role available for collaborators: the
Observer, he has only access to the Builder, in aread onlymode
- Improved: Updated bot settings. We grouped them by category for a cleaner look.
- New: Free trial is now available to the public via our website. No credit card required!
Dialog management
- New: Ability to define a session duration
This allows the bot to automatically restart the conversation if the user comes back after a long time
This also allows to avoid anormally long sessions on persistent channels in your activity reports
- Improved: If the user is new, whatever his message with the WhatsApp bot, he will first receive the welcome message
- Improved: As WhatsApp is limiting the number of quick replies to 10, we will not send additional items to guarantee the message delivery
- Improved: As WhatsApp is limiting the number of characters in a quick reply to 16, we will not send additional characters to guarantee the message delivery
- Improved: As url and phone buttons are not supported by WhatsApp, we will convert them to text messages to guarantee the message delivery
- Improved: As drop down menus are not supported by WhatsApp, we will convert them to quick replies (up to 10 items) to guarantee the message delivery
- Improved: For debug purposes, if WhatsApp is firing an error, it will shown as a text message in WhatsApp
- Improved: Better management of file attachments
Messenger
- Improved: Better management of file attachments
Webhooks
- New :
conversation_urlfield to the data returned by theescalation_requestevent on the webhook
NLU ( SNP 1.06 pipeline )
- Improved: Enhance results repeatability on successive trainings by fixing a seed for random tasks
- Improved: Better entity management while preparing the dataset for the training task