October 2022

2.22.0

  • Smartly.AI : 28th September
  • Virtual Agent : 17th October

Platform

  • New: New role available for collaborators: the Observer, he has only access to the Builder, in a read only mode
2344
  • Improved: Updated bot settings. We grouped them by category for a cleaner look.
908
  • New: Free trial is now available to the public via our website. No credit card required!
4400

Dialog management

  • New: Ability to define a session duration
    This allows the bot to automatically restart the conversation if the user comes back after a long time
    This also allows to avoid anormally long sessions on persistent channels in your activity reports
2624

WhatsApp

  • Improved: If the user is new, whatever his message with the WhatsApp bot, he will first receive the welcome message
  • Improved: As WhatsApp is limiting the number of quick replies to 10, we will not send additional items to guarantee the message delivery
  • Improved: As WhatsApp is limiting the number of characters in a quick reply to 16, we will not send additional characters to guarantee the message delivery
  • Improved: As url and phone buttons are not supported by WhatsApp, we will convert them to text messages to guarantee the message delivery
  • Improved: As drop down menus are not supported by WhatsApp, we will convert them to quick replies (up to 10 items) to guarantee the message delivery
  • Improved: For debug purposes, if WhatsApp is firing an error, it will shown as a text message in WhatsApp
  • Improved: Better management of file attachments

Messenger

  • Improved: Better management of file attachments

Webhooks

  • New : conversation_url field to the data returned by the escalation_request event on the webhook

NLU ( SNP 1.06 pipeline )

  • Improved: Enhance results repeatability on successive trainings by fixing a seed for random tasks
  • Improved: Better entity management while preparing the dataset for the training task