Version 3.4.0

🗓 Release dates

• Smartly.AI: 29th
• Virtual Agent: tbd

NLU

Important improvements in the performance of SNP 1.06
To benefit from the recent changes on SNP 1.06, please launch a train job on your bots already running on this model
Recommandations on the best pipeline for your bots are available here

Other improvements

• Ring Central integration: An update following their recent API endpoints changes. We now support two types of url engagement.dimelo.com and digital.ringcentral.com

Version 3.3.0

🗓 Release dates

• Smartly.AI: 27th
• Virtual Agent: tbd

New API

• Questions / Answers: the qna endpoint allows you to get, create, update and delete Questions / Answers of your bots
• Generative AI: the generative AI API endpoint allows you to get, create update and delete Generative AI

For more details, check the API reference documentation here.

Generative AI

• Improved document chunking strategy
• Finer status management for the knowledge base processing
• Improved survey management on AI Generated responses
• Log the Gen AI training action in the Audit Logs

Other improvements

• Ability to export survey results as a .csv file
• New feature in the Webchat SDK allowing to disallow the autocompletion at certain states of the conversation flow. More here.

Version 3.2.0

🗓 Release dates

• Smartly.AI: 24th
• Virtual Agent: tbd

Generative AI

• Availability of the new models presentend in the Open Ai Dev Day:
  gpt-3.5-turbo-1106 and gpt-4-1106-preview (GPT 4 Turbo)
• Some prompt engineering and algorithm tweaks to reduce hallucinations
• You can now use your own Open AI API token .
  Please note that using our API token will be required to launch production bots.

Other improvements

• Ring Central integration: While we were only relying on the sources parameter before, we now filter conversations by Source and Bot Category the messages by category to be answered by the bot
• Crisp integration: Improved support
• Builder: We fixed the following issue. When the Node.js code included in a Bot does... bloc attached to the Welcome State was sending messages in the wrong format, an error was returned by the Simulator and the app was unable to load the graph.