March 2021
about 3 years ago by Hicham TAHIRI
2.17.4
- Smartly.AI :
March 3 - Virtual Agent :
to be announced
Contact Center Integrations
Added: Crisp integrations. Crisp is a live chat solution that can be a great when an escalation to a human agent is needed.
You can activate Crisp on your webchat today following this guide!
Crisp Contact Center interface
A seemingless handover experience for your users!
Sign-up
Added: Ask for the password twice during account creation
Webchat
Added: From the end user perspective, during an escalation, an audio sound will be played at each new incoming message
Fixed: Some issues with enlarged images
2.17.5
- Smartly.AI :
to be announced - Virtual Agent :
March 30
NLU (Private beta release)
Improved: Updated NLU algorithm with faster training and better performance.
This feature is only available in private beta.