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March 2021


  • Smartly.AI : March 3
  • Virtual Agent : to be announced

Contact Center Integrations
Added: Crisp integrations. Crisp is a live chat solution that can be a great when an escalation to a human agent is needed.
You can activate Crisp on your webchat today following this guide!


Crisp Contact Center interface


A seemingless handover experience for your users!

Added: Ask for the password twice during account creation

Added: From the end user perspective, during an escalation, an audio sound will be played at each new incoming message
Fixed: Some issues with enlarged images


  • Smartly.AI : to be announced
  • Virtual Agent : March 30

NLU (Private beta release)
Improved: Updated NLU algorithm with faster training and better performance.
This feature is only available in private beta.