March 2021

2.17.4

  • Smartly.AI : March 3
  • Virtual Agent : to be announced

Contact Center Integrations
Added: Crisp integrations. Crisp is a live chat solution that can be a great when an escalation to a human agent is needed.
You can activate Crisp on your webchat today following this guide!

Crisp Contact Center interfaceCrisp Contact Center interface

Crisp Contact Center interface

A seemingless handover experience for your users!A seemingless handover experience for your users!

A seemingless handover experience for your users!

Sign-up
Added: Ask for the password twice during account creation

Webchat
Added: From the end user perspective, during an escalation, an audio sound will be played at each new incoming message
Fixed: Some issues with enlarged images


2.17.5

  • Smartly.AI : to be announced
  • Virtual Agent : March 30

NLU (Private beta release)
Improved: Updated NLU algorithm with faster training and better performance.
This feature is only available in private beta.