July 2021

2.18.4

  • Smartly.AI : 6th
  • Virtual Agent : 8th

NLU
Fixed: An issue with the format of the system entities returned by Snis NLU pipeline. This format is slightly different that the previous one you have been used to with the Word Embedding pipeline.
If you are using system entities on your bot, make sure that you are using the Official system entity syntax in your Node.js code and not the legacy one and if necessary make the appropriate changes to us the official syntax.

Syntax to change

Good syntax

time-fr-fr

time

duration-fr-fr

duration

number-fr-fr

number

ordinal-fr-fr

ordinal

distance-fr-fr

distance

volume-fr-fr

volume

amount_of_money-fr-fr

amount_of_money

email-fr-fr

email

url-fr-fr

url

phone_number-fr-fr

phone_number

πŸ“˜

Using system entities? Read this πŸ‘‡

If you have been using the correct syntax from the beginning , then good news, all good, nothing to change on your side
If you have been playing around with Snips NLU system entities recently in the last few weeks, then you will have to consider checking your code to rather use the official system entities syntax as the unofficial syntax will be removed on September the 1st, 2021.

Analytics
Improved: Better export format including

  • Survey stats
  • Use of the filters while exporting the data
  • Only show data for active channels
  • Better naming for data rows

Here is a sample of what you can get on the analytics export file:

  • Date
  • Year
  • Month
  • Bot name
  • Users (All channels)
  • Users (Simulator)
  • Users (Webchat)
  • Total Interactions (All channels)
  • Button clicks interactions (All channels)
  • Written messages interactions (All channels)
  • Total interactions (Simulator)
  • Total Interactions (Webchat)
  • Button clicks interactions (Simulator)
  • Button clicks interactions (Webchat)
  • Written messages interactions (Simulator)
  • Written messages interactions (Webchat)
  • New sessions (All channels)
  • Average session duration in seconds (All channels)
  • Average session length in interactions (All channels)
  • New sessions (Simulator)
  • New sessions (Webchat)
  • Average session duration in seconds (Simulator)
  • Average session duration in seconds (Webchat)
  • Average session length in interactions (Simulator)
  • Average session length in interactions (Webchat)
  • Understanding rate (All channels)
  • Understanding rate on button clicks (All channels)
  • Understanding rate on written messages (All channels)
  • Votes on answers surveys (All channels)
  • Likes on answers surveys (All channels)
  • Votes on conversation surveys (All channels)
  • Likes on conversation surveys (All channels)
  • Average score on conversation surveys (All channels)
  • Comments on conversation surveys (All channels)
  • Votes on answers surveys (Simulator)
  • Votes on answers surveys (Webchat)
  • Likes on answers surveys (Simulator)
  • Likes on answers surveys (Webchat)
  • Votes on conversation surveys (Simulator)
  • Votes on conversation surveys (Webchat)
  • Likes on conversation surveys (Simulator)
  • Likes on conversation surveys (Webchat)
  • Average score on conversation surveys (Simulator)
  • Average score on conversation surveys (Webchat)
  • Comments on conversation surveys (Simulator)
  • Comments on conversation surveys (Webchat)

Builder
Improved: The simulator is now able to show the current language used.
This information is dynamic, meaning that it will be updated if you switch the language during the conversation